Shipping policy

Thank you for shopping at Nivon. We are committed to delivering your order as quickly and efficiently as possible. Please read our shipping policy to understand how we handle the shipping process.

Shipping Charges

  • Free Shipping: We provide free shipping all over India. We will ship the product to your doorstep free of charge all over India.

Processing Time

  • Order Processing: All orders are processed within 1-3 business days after receiving your order confirmation. You will receive a notification once your order has been shipped.
  • Delays: If we are experiencing a high volume of orders, shipments may be delayed by a few days. In such cases, we will notify you via email or SMS.

Shipping Time

  • Domestic Shipping: Depending on your location, delivery typically takes 5-10 business days from the date of shipment. Please note that delivery times may vary due to factors such as weather conditions, carrier delays, or other unforeseen circumstances.
  • Pincode Serviceability: We ship to most locations within India. If your area is not serviceable by our courier partners, we will notify you promptly and explore alternative arrangements or issue a full refund.

Order Tracking

  • Tracking Information: Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this number to track the status of your shipment on our courier partner’s website.
  • Updates: If you have any questions or concerns about your order status, please feel free to contact our customer support team at [insert contact details].

Shipping Partners

We work with reliable courier partners to ensure your order reaches you safely and on time.

Undeliverable Packages

  • Incorrect Address: If a package is returned to us due to an incorrect or incomplete address provided by you, we will attempt to contact you to arrange for redelivery. Additional shipping charges may apply.
  • Failed Delivery Attempts: If the courier partner makes multiple attempts to deliver your package without success, the package may be returned to us. In such cases, we will reach out to you to arrange redelivery or offer a refund minus any return shipping costs.

International Shipping

  • Currently Not Available: We currently do not offer international shipping. Our services are limited to addresses within India.

Damaged or Lost Packages

  • Damaged in Transit: If your order arrives damaged, please contact us immediately with photos of the damaged product and packaging. We will arrange for a replacement or refund as per our Return and Refund Policy.
  • Lost Packages: If your package is lost in transit, please contact us, and we will work with our courier partners to locate your order. If the package cannot be found, we will offer a full refund or send a replacement.

Contact Us

If you have any questions about our Shipping Policy, please contact our customer support team at support@nivon.in